TABLE OF CONTENTS
- Introduction
- Location
- Adding a Service Tier
- Applying a Service Tier to Authentication Method (Portal)
- Deleting a Service Tier
Introduction
Service tiers dictate the level of access a guest can have when logging into the WiFi. Different authentication methods can have different service tiers applied to them allowing you to enhance a guests experience depending on the authentication method they choose. Service tiers are required and guest access will be prohibited if a service tier is not assigned to an authentication method.
Location
| Step | Description |
| 1 | Log into the platform. |
| 2 | Select Service Tiers from the left side menu. |
Adding a Service Tier
| Step | Description |
| 1 | Access the Service Tiers page using the steps above. |
| 2 | Click Add Service Tier located at the top of the page |
| 3 | A pop-up will appear. Start by giving your service tier an appropriate name by entering it into the Name field. |
| 4 | Configure the price and currency. If you don't want to charge for WiFi access, simply enter a 0 (zero) into the Price field. A currency is still required even if you're not charging for access. NB: If you do wish to charge for access, ensure you have the correct plugins and authentication methods enabled. |
| 5 | Click the Tag type dropdown and select site tag. |
| 6 | Within the value dropdown, select the site you want the service tier to be associated with. If you want it to be associated with more than one site, we can add the others later. |
| 7 | For standard service tiers, ignore GPNS Level and Braintree Plan ID |
| 8 | For standard service tiers, WLAN package can be ignored. |
| 9 | Use the slider to configure the bandwidth speed limit. This will ensure your Bandwidth speed will not exceed the limit set here. You can change this later if needed. |
| 10 | Click Save. |
Further Service Tier Configuration
| Steps | Description |
| 1 | Navigate to the Service Tier page. |
| 2 | Ensure you have created a service tier using the steps outlined above. |
| 3 | Select your service tier from the service tier table. |
| 4 | The service tier configuration panel will appear towards the bottom of the page. Ensure you have the General tab selected. |
| 5 | You can make further amendments to your service tier by clicking +more underneath the attributes label. Clicking this will produce a dropdown box allowing you to select the attributes you want applied to the service tier. Read below to see more on attributes. |
| 6 | Once you've made your changes, click save. |
Service Tier Attributes
| Attribute | Description |
| Session timeout | The time it takes for a device to be disconnected from a WiFi network. |
| Idle timeout | The length of time it takes a device that is not being used to be disconnected from the WiFi. |
| Expire after first login | Set an amount of time at which point the device will be logged out and must register again. |
| Expire after creation | Set an amount of time which will elapse from when the account or voucher was created. |
| Start date | The start date from when the service tier will be available. |
| End date | The date when the service tier will terminate. |
| Expire after departure | When linked to a hotel PMS this will expire an account at 23:59 on the date of departure. |
| Volume up | Cellular style data volume caps – download 1GB of data then have to buy more. |
| Volume down | Cellular style data volume caps – download 1GB of data then have to buy more. |
| Bandwidth up | The maximum upload speed available to a device. |
| Bandwidth down | The maximum upload speed available to a device. |
| Simultaneous use | The maximum number of unique devices that can have concurrent active sessions on this service tier. |
| Device limit | The number of unique devices that can be used to connect to this Voucher/ Account / Service Tier. |
| Recurrence | A free package could be created that lasts for 1 hour and is available only once per 24 hours per device. After they have used the free hour they have to select a different available service tier. |
| Accounting interim | The frequency that Radius statistics are sent, count of data transferred, typically hourly. |
| Redirect URL | Set a unique post-authentication URL for every device that connects using this Service Tier. |
| Sales outlet | Link to a Sales Outline API/URL. |
| Show tier page on login | Upon login, allow users to select the service tier from a list of available service tiers. |
| VLAN | Allocate users to specified VLAN to help manage traffic and QoS. |
| Personal Area Network | This provides an additional option for visitors, the ability to create their own private SSID that’s WPA2 encrypted. Populate 2 additional boxes with SSID name and password and the network will be created at the users location. |
| 802.1x RADIUS | A user can be taken through and authentication routine and is then asked to install a security certificate on their device. The device is then disconnected from the public SSID and automatically connects to a 802.1x secure SSID. |
| Bandwidth sharing | If it is enabled, every device on an account will be linked and limited to the bandwidth that it is set to. For example, if the limit was 10Mb, 2 devices would only be able to get a combined 10mbps. |
| Mikrotik user profile | Enable to dictate QoS priority. |
| Price | The price a particular package costs. Must be used in conjunction with a paid package (PayPal/Credit Card payment). |
| Currency | The currency any pricing will be displayed in. |
Tags
To associate more sites with your service tiers, follow the steps below:
| Steps | Description |
| 1 | Access the Service Tiers page using the steps above. |
| 2 | Ensure you have created a service tier using the steps outlined above. |
| 3 | Select your service tier from the service tier table. |
| 4 | The service tier configuration panel will appear towards the bottom of the page. Ensure you have the General tab selected. |
| 5 | Navigate to the bottom of the configuration panel and select the Tags section. |
| 6 | Click Add Tag at the bottom of the Tags section. |
| 7 | A pop-up will appear. Select the type of tag you want to add. This is usually a site tag but could be any of the other options. NB: If selecting a tag other than site, you will only be able to view that service tier if you have selected All Sites in the site selector. |
| 8 | Once you've selected the tag type, click the value dropdown and select the Tag you want your service tier associated with. |
| 9 | Click save. NB: You will still need to associate the service tier with the authentication methods on your portal page, however, the service tiers will now be selectable as they're associated with the site. |
Applying a Service Tier to Authentication Method (Portal)
Once configured, you still need to apply the service tier to your portal's authentication methods. To learn how to create portals and portal content, visit Portals.
Follow the steps below to learn how to apply your service tier.
| Step | Description |
| 1 | Navigate to the Portals page located in the left side menu of the Home screen. |
| 2 | Ensure you have a portal created with at least one authentication method (Self Registration, PMS, Social etc...) |
| 3 | Select the portal you want to apply the service tier to by clicking on the table item in the portals table. |
| 4 | Scroll down to the Login Page Content section. |
| 5 | Select the authentication method you want to apply the service tier to. |
| 6 | Click the dropdown box labelled service tier and select the service tier you want to apply to the authentication method. |
| 7 | Click Save and Publish to apply the changes. |
Deleting a Service Tier
| Steps | Description |
| 1 | Navigate to the Service Tier page by clicking on Service Tiers in the left navigation menu. |
| 2 | Within the service tiers table, click on the service tier you want to delete. |
| 3 | Scroll down to the configuration panel that has appeared towards the bottom of the page. |
| 4 | Within the General section of the configuration panel, click Delete. |
| 5 | You will be asked to confirm, click yes. |
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