Connected Now FAQs

Created by chris.joinson@airangel.com, Modified on Mon, 21 Feb, 2022 at 12:16 PM by Mark Jones

TABLE OF CONTENTS

What Is a Blocklist?
What Is a Whitelist?
How Do I Add a Device to the Blocklist or Whitelist?
How Do I Log a Device Out of the Network?
Why Make a Device Browser-less?
Why Can I Not See Pending Devices?
How Do I Find a Device?

What Is a Blocklist?

The blocklist is a list of devices that are permanently restricted from accessing the wireless network.

What Is a Whitelist?

The Whitelist is a list of devices that are permanently exempt from requiring to authenticate via the portal page. These devices may be automatically connected upon entering the venue, they may even have their own service tier.

How Do I Add a Device to the Blocklist or Whitelist?

Step	Description
1	Navigate to the Connected Now page by clicking on the menu item in the left side menu.
2	Search for the device using the filters provided. You can search by MAC Address.
3	A pop-up will appear. Within the pop-up, scroll down to the Permanently whitelist/blocklist section.
4	Within the Permanently whitelist/blocklist section, click on the dropdown labelled Add to and select either blocklist or whitelist and add a description for transparency.
5	Click save.

How Do I Log a Device Out of the Network?

Step	Description
1	Navigate to the Connected Now page by clicking on the menu item in the left side menu.
2	Search for the device using the filters provided. You can search by MAC Address.
3	A pop-up will appear. Within the Device info section at the top of the pop-up, click Logout.

Why Make a Device Browser-less?

Some wireless devices do not have web browser capability, or they require an app from another device to authenticate. By marking a device as browser-less, within the platform, it will bypass the usual authentication methods and be connected to the WiFi. Some common devices that do not have Captive Portal capability include: Wireless Printers, certain Game Consoles, IoT Smart Sticks, Wireless Fridges and Wireless Sound Systems.

Why Can I Not See Pending Devices?

Under normal circumstances the connected now table will show you Authenticated (Active) and connected, but as yet unauthenticated (Pending), guest devices.

To Achieve this, a supported gateway, such as a Mikrotik Cloud Core Router must be used. If you don't see devices in the table where there was before, there may be a technical problem and you should open a support ticket via your Airangel Service support channels.

How Do I Find a Device?

If you are looking for a device in the system, you can use the search function at the top of the table on the initial Connected Now page. You can search by any information that has been captured by the system (MAC address, Guest Data, Label etc…)